IT support for corporate businesses
Enterprise-grade IT support with a local, personal service
One IT Support is a managed IT service provider for corporate and professional services businesses in Newcastle, the North East and beyond. Founded in 2011 and based in North Shields, we support organisations from single offices to multi-site operations across the UK, Africa and Asia, acting as your outsourced IT department or as an extension of your in-house team.
What IT challenges do corporate businesses face?
Cyber risk rises with size. The UK government’s Cyber Security Breaches Survey 2025/2026 found that 65% of medium and 69% of large businesses identified a breach or attack in the previous 12 months, compared with 43% of businesses overall. Boards, customers and insurers now expect evidence of resilience, from tested backups to a clear incident response plan.
Corporate IT teams are also managing the rollout of AI tools such as Microsoft 365 Copilot, hybrid working across several sites, the move away from ISDN and analogue lines before the PSTN switch-off on 31 January 2027 and constant changes to software licensing and suppliers.
- Managed IT support and helpdesk
Fully managed or co-managed IT support with a ticketed helpdesk, remote and on-site engineers, proactive monitoring and patching. - Business IT solutions and cyber security
Microsoft 365 and cloud integration, security hardening, data governance for AI tools and strategic IT consultancy. - Cloud managed networking
Centrally managed, secure networks that scale across offices and sites. - Managed datacentre, backup and recovery
Hosted servers, email filtering, backup and disaster recovery with 24/7 monitoring. - Cloud hosted VoIP telephony
Cloud phone systems with CRM integration, voicemail to email and flexible working, ready for the PSTN switch-off. - Network installations
Structured cabling, Wi-Fi and comms room installations for fit-outs and relocations. - Design, websites and digital apps
Websites, digital apps and marketing through our sister agency, One Design.
Our clients get a team who know their systems, clear service levels and a partner who works with their preferred third-party software suppliers. As a Microsoft Partner, Dell Technologies Authorised Partner and TP-Link Gold Partner, we can also source, deploy and support your hardware and licensing.
Frequently asked questions
Yes. Co-managed IT is common among our corporate clients. We can take on first-line helpdesk, out-of-hours monitoring or specific projects while your team keeps control of strategy and core systems.
Yes. We provide remote support nationally and internationally and have supported clients across the UK, Africa and Asia, with on-site visits arranged where needed.
Response times are agreed in your service level agreement and prioritised by business impact. Every request is logged on our helpdesk ticketing system so you can track progress.
Related sectors: we also provide IT support for law firms and legal companies, recruitment companies and manufacturers.
Contact us today for a free consultation – 0191 296 0111
“One IT Support are our go-to for anything IT related. We have recently undertaken moving our web and database hosting onto their new Hybrid Dedicated server platform and the service has been exemplary. As an online based business this hosting is the cornerstone so it’s great to have such a reliable local company.”
John Porrett | Unique Magazines Ltd.
Need some help?
Let’s Talk! No pressure, no obligation, just a friendly chat with free advice.
Speak to a specialist 0191 296 0111
