IT support for charities and not-for-profits
Secure, affordable IT that lets your team focus on your cause
One IT Support provides managed IT support for charities and not-for-profit organisations across Newcastle, North Tyneside and the wider North East. Since 2011 we have helped charities protect donor and beneficiary data, make the most of discounted nonprofit licensing and keep staff and volunteers working smoothly, whether they are in the office, out in the community or at home.
What IT challenges do charities face?
Charities hold sensitive personal data but often run on tight budgets, which makes them an attractive target for cyber criminals. The UK government’s Cyber Security Breaches Survey 2025/2026 found that 28% of charities identified a breach or attack in the previous 12 months, with phishing the most common threat. Trustees are also expected to show the Charity Commission, funders and supporters that data is handled responsibly under UK GDPR.
Other common pressures include ageing laptops and PCs left behind by the end of Windows 10 support in October 2025, phone lines that must move to digital before the PSTN switch-off on 31 January 2027 and volunteers who need simple, secure access to shared files.
- Managed IT support and helpdesk
A friendly helpdesk, remote and on-site support and proactive monitoring, so small teams are never left without help. - Business IT solutions and cyber security
Microsoft 365 or Google Workspace set-up, multi-factor authentication, backups and staff awareness, using nonprofit pricing wherever it is available. - Cloud hosted VoIP telephony
Replace analogue lines ahead of the 2027 switch-off and let helpline and outreach staff take calls from anywhere. - Cloud managed networking
Reliable, secure Wi-Fi and networks across offices, shops, warehouses and community venues, managed centrally. - Managed datacentre, backup and recovery
Secure hosting, email filtering, backup and disaster recovery for donor databases and case management systems. - Network installations
Structured cabling and Wi-Fi installations for new premises and office moves. - Design, websites and digital apps
Websites and digital campaigns that help you raise funds and reach the people you serve.
The result is lower overheads, fewer interruptions and data that is properly protected, so more of your budget goes into your mission. We already support charities across the North East and work alongside your existing software suppliers, including CRM, fundraising and case management platforms.
Frequently asked questions
Most charities pay a fixed monthly fee based on the number of users and devices, which makes budgeting predictable. We provide a clear IT support quote after a free consultation and always look for nonprofit licensing discounts that reduce your software costs.
Yes. We can review your devices, accounts and network against the Cyber Essentials requirements, fix any gaps and support you through certification. Many funders and public sector contracts now ask for it.
Yes. We set up secure access to email, files and systems with multi-factor authentication, so volunteers and home workers can work safely on approved devices.
Related sectors: we also provide IT support for social care providers, schools, colleges and universities and health and medical care providers.
Contact us today for a free consultation – 0191 296 0111
“One IT have consistently exceeded our expectations, responding well above their SLAs and really going the extra mile. As a charity we really appreciate working with supportive organisations who go above and beyond whilst offering good value for money. We know all the One IT staff by name and they feel like an extension of our team.”
Steve Pugh | YMCA
Need some help?
Let’s Talk! No pressure, no obligation, just a friendly chat with free advice.
Speak to a specialist 0191 296 0111
