IT support for health and medical care
Secure, dependable IT for clinics, practices and healthcare providers
One IT Support provides managed IT support for private clinics, dental practices, therapy providers and other healthcare organisations across Newcastle and the North East. We help practices keep clinical systems available, protect patient data and meet NHS and regulatory data security requirements.
What IT challenges do healthcare providers face?
Health data is special category data under UK GDPR, and organisations that access NHS patient data or systems must complete the Data Security and Protection Toolkit (DSPT) every year. Regulators, insurers and commissioners all expect strong access controls, tested backups and a plan for responding to cyber incidents.
Downtime directly affects patients. A failed network, an unavailable booking system or a phone line that drops out means cancelled appointments and lost income. Practices also need to replace analogue lines before the PSTN switch-off on 31 January 2027 and keep imaging and practice management systems on supported hardware.
- Managed IT support and helpdesk
Fast remote and on-site support with proactive monitoring, so issues are fixed before they disrupt clinics. - Business IT solutions and cyber security
Microsoft 365, multi-factor authentication, encryption, device management and help gathering DSPT evidence. - Managed datacentre, backup and recovery
Secure hosting, backup and disaster recovery for patient records and practice systems. - Cloud managed networking
Segmented, secure networks for clinical equipment, staff and patient Wi-Fi. - Cloud hosted VoIP telephony
Cloud phone systems with call queues and out-of-hours routing so patients can always get through. - Network installations
Cabling and Wi-Fi for new surgeries, treatment rooms and practice refurbishments. - Design, websites and digital apps
Websites that make it easy for patients to find you and book.
We work with your practice management, imaging and clinical software suppliers, so they can focus on their applications while we look after the infrastructure underneath.
Frequently asked questions
Yes. We can provide technical evidence for DSPT assertions such as backup, patching, access control and encryption, and fix any gaps we find.
Yes. We support dental and private medical practices, including networks, imaging workstations, phone systems and backup.
Your issue is logged and prioritised by clinical impact. We work remotely first and send an engineer on site where needed, and tested backups mean data can be restored quickly.
Related sectors: we also provide IT support for social care providers, veterinary practices and charities.
Contact us today for a free consultation 0191 296 0111
“One IT have looked after my company for the past few years and they offer a great service and look after all our IT and telephone services very efficiently.”
Joanne Wood | Primary Care Recruitment
Need some help?
Let’s Talk! No pressure, no obligation, just a friendly chat with free advice.
Speak to a specialist 0191 296 0111
