Richard Eyles
Managing Director
Richard founded One IT Support in January 2011. He moved into the world of IT after a seven-year stint in the Royal Navy and time spent working in the car hire industry as a regional manager, a role which took him all over the UK…
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Richard gained a degree in Computing from Northumbria University, before joining and helping to run an IT firm based in Newcastle. It wasn’t long before he took the decision to set up his own business and One IT Support was born!
When he’s not in front of a computer, Richard is an avid lover of nature and prefers to be outdoors, indulging in his hobbies of fishing, hiking, walking, paddle boarding and mountain biking.
He is also a Leader with the Tynemouth Sea Scouts and even met King Charles several years ago, when he was Prince of Wales.
Piers Davies Smith
Technical Director
Piers joined the business in 2013, whilst still in his final year of university at Northumbria, studying Computer Network Technology. After completing his placement as an intern at The Centre For Life, Piers stayed on in this role beyond his placement and was made interim IT Manager. He was involved in the selection of a lasting replacement for the centre…
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Piers’ ambition started at a young age when at only 16, he became a pseudo-director of a cybercafe, where his role involved providing MSP type services including IT support and networking installations. Upon joining One IT Support his knowledge and expertise enabled the company develop its business support services.
Piers is passionate about learning how things work and is a regular volunteer at PC Gaming events. When he gets the chance, Piers likes to trade computers for performance cars, taking part in track days and road trips all over the country. He is also an avid supporter of the British Hen Welfare Trust and is very passionate about his pet chickens!
Mandy Eyles
HR / H&S Manager
Specialising in human resources and health and safety, Mandy joined the expanding One IT team in 2019 after a 2 decade long career in the NHS…
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Trained as a Biomedical Scientist, her corporate experience and analytical mind were perfect for her to put new HR systems in place for the thriving business and use her people skills to develop the team.
A busy Mum outside of work, Mandy continues to remain a member of the Institute of Biomedical Scientists. In her free time Mandy likes reading, dog walking and baking.
Billy Parker
Technical Services Manager
Billy is One IT’s Technical Services Manager, leading our support operations, overseeing project delivery, and ensuring seamless client relationships…
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After initially contributing to the company for five years and being mentored by our Technical Director, he rejoined the team in 2025. Billy brings a wealth of experience and a deep understanding of One IT’s values and clients. Outside of work, he is a drum and bass enthusiast with a passion for live music, often attending concerts and discovering new artists.
Josh Vasey
Service Desk Supervisor
Josh oversees One IT’s team of engineers and looks after customer service and clients’ day-to-day support needs…
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With a background in customer support, he joined the business from Currys Knowhow in 2021. His role at One IT includes client contract negotiations and developing the team.
Technology is a career and a hobby for Josh, who uses his downtime to hone his IT skills and recently built a website for the gaming community he’s affiliated with.
Coming from a family of musicians, Josh is an accomplished trumpet player and a former North Tyneside Big Band and Youth Training Band member.
Matt Haycock
Digital Design Consultant
Matt brings his strategic design and web-building skills to complement the One IT services offered…
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Specialising in user experience and strong design, Matt advises clients on everything from hosting and web support to functionality and the latest trends in web development. All with one clear objective – to build business online and provide the best return on investment.
Having once played a Panda in a school play, Matt likes exploring the great outdoors and going anywhere that allows him to indulge his passions of mountain biking, kayaking, and climbing.
Richard Hall
Field Engineer
Richard joined One IT in 2021 from Currys, where he was a specialist engineer working both in the field, and in the largest repair centre in Europe…
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Working in the field and on the customer services helpline, Richard’s favourite task is setting up the cabling in an empty shell ready for VoIP and Wi-Fi services.
Richard also mentors the junior field engineers, and his love of IT means he often takes his work home with him, keeping up to date with the latest technology in his spare time.
In a former life, he was a pyrotechnics engineer setting the Queen Elizabeth II launch fireworks display at Leith Docks in Edinburgh.
Jack Gibbon
Junior Systems Engineer
Jack joined the team in 2022 after three years in customer service with electrical retailer Curry’s and the Knowhow Bar….
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He thrives on the variety that every day brings, helping clients with IT and covering hardware and software issues.
Jack is one of a twin, but in no way identical; they are complete opposites. As well as gaming and watching films in his spare time, you’ll often find him experimenting with Japanese and Mexican cuisine in the kitchen.
James Woolford
IT Support Engineer
James joined in 2024 as a Support Engineer and brings a diverse background, having worked across several IT sectors, including travel, healthcare, retail, and law….
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His experience includes nationwide installations and the maintenance of IT infrastructure, peripherals, AV systems, PoS devices, and more. In addition to his IT expertise, James holds a degree in Graphic and Web Design, giving him a unique mix of technical proficiency and creative insight to deliver high-quality, tailored solutions. In his spare time, James enjoys channeling his creativity into designing games with Unreal Engine and producing music.
ONE IT Support
The people at the core of our success
At One IT, we take a customer-centric approach that produces excellent results. Our way of putting people first includes our colleagues, those who work with you on the front line as well as in the background.
Speak to a specialist – 0191 296 0111
