Current Vacancies
IT Systems Technician
Position: IT Systems Technician
Location: North Shields NE30 1PX
Hours: Full Time
37.5 hours a week with a mixture of 08:00 – 16:30 and 09:00 – 17:30 shifts
Salary: £20,000-£27,000 + per year + retention bonus
At One IT Support we consider ourselves to be one of the friendliest, most personable technology service companies in the North East. Founded in February 2011, the business has grown exponentially.
The IT Systems Technician is an exciting role within the technical support department and will involve the successful applicant splitting their time between providing onsite support a variety of clients, and providing remote support from the One IT Support office.
To succeed in this role, you will have a passion for IT and providing high-energy customer service to client personnel, all the way up to director level. You will be a dedicated and reliable IT Engineer with a minimum of 1-year professional experience, in a similar role.
This role will be based in the North Shields area with visits to client sites within North Tyneside, mileage is covered at 45p per mile. During busy times and project work, extra hours may become available and you will be encouraged to be flexible regarding these hours.
What can you expect in return?
- Free gym membership
- Training / Industry recognised certifications
- Company pension scheme
- Social company events
- Free hot drinks
- 32 days annual leave, increasing with length of service
- We’re growing every year, so there’s lots of opportunities to further your career
- A one hour lunch break
- £1,000 bonus after first 6 months employment and £1,000 bonus for introducing new staff after remaining employed for 6 months.
Knowledge, skills and experience required
- Highly self-motivated and customer focussed, with excellent communication skills
- Strong windows desktop and server troubleshooting
- Experience with Microsoft 365 administration, primarily Exchange, SharePoint, and Teams
- Experience resolving Microsoft Office application issues
- The right mindset to understand how a whole site fits together, from internet connection to routers, switches and servers
- Advanced networking knowledge – IPv4, VLANs, NAT, Proxy etc
- VDI Experience – Microsoft RDS
- A full driving as well as your own car / van would be beneficial in this role
What will your role as an IT Systems Technician look like?
- Troubleshooting and diagnosing technical issues both onsite and remotely
- Management of IT infrastructure, including AV equipment
- Installing, upgrading, and repairing hardware both onsite and in our fully equipped workshop
- Assisting in project work
- Responding to support requests via telephone and email in a professional and timely manner
- Other duties as assigned by management
Due to the nature of the role a full enhanced DBS will be carried out.
IT Support Apprentice
IT Support and Field Engineer Apprentice
North Shields; NE30
37.5 hours a week
£12,000 – £15,500 salary depending on experience
At One IT Support we consider ourselves to be one of the friendliest, most personable technology service companies in the North East, trading since 2011 we pride ourselves on our reputation.
The IT Support and Field Engineer (Apprentice) position is an exciting role within the technical support department and will involve the successful applicant splitting their time between providing onsite support a variety of clients, and providing remote support from the One IT Support office. This will include project and installation work ranging from network installation of hardware and cabling, to access control and IP CCTV systems.
To succeed in this role, you will have a passion for IT and providing high-energy customer service to client personnel, all the way up to director level.
This role will be based in the North Shields area with visits to client sites within North Tyneside, should you drive your own vehicle mileage is covered at 45p per mile. During busy times and project work, extra hours may become available and you will be encouraged to be flexible regarding these hours.
What can you expect in return?
- Free gym membership
- Training / Industry recognised certifications
- Social company events
- Free hot drinks
- 32 days annual leave, increasing with length of service
- We’re growing every year, so there’s lots of opportunities to further your career
- A one hour lunch break
Knowledge, skills and experience required
- Highly self-motivated and customer focussed, with excellent communication skills
- Windows Desktop troubleshooting
- Experience resolving Microsoft Office application issues
- The right mindset to understand how a whole site connects together
- Basic networking knowledge – understanding what a network is and core devices such as routers and switches
Further knowledge, skills and experience of benefit
- Windows Server experience
- Experience with Microsoft 365 administration, primarily Exchange, SharePoint, and Teams
- Advanced networking knowledge – IPv4, VLANs, NAT, Proxy etc
- A full driving license as well as your own car / van
- VDI Experience – Microsoft RDS
What will your role as an IT Support and Field Engineer Apprentice look like?
- Troubleshooting and diagnosing technical issues both onsite and remotely
- Management of IT infrastructure, including AV equipment
- Installing, upgrading, and repairing hardware both onsite and in our fully equipped workshop
- Assisting in project work
- Responding to support requests via telephone and email in a professional and timely manner
- Other duties as assigned by management
- A regular 9am – 5.30pm workday, rare occurrences being 8am – 4.30pm depending on client needs
Due to the nature of the role a full enhanced DBS will be carried out.
Register your interest
Outstanding applications are always welcome, even if a suitable role isn’t advertised. Please forward your CV using the form below. Thank you.