Current Vacancies
IT Support Engineer
At One IT Support we consider ourselves to be one of the friendliest, most personable technology service companies in the North East. Founded in February 2011, the business has grown exponentially.
We pride ourselves on being a small business, where every member of staff gets their say and has the chance to grow and learn. We do not operate a traditional “line” based service desk, and you will be given the opportunity to learn all aspects of the business, as well as being encouraged to share your skills with others.
The IT Support Engineer position is an exciting role within the technical support department and will involve the successful applicant splitting their time between providing onsite support a variety of clients, as well as providing remote support from the One IT Support office.
To succeed in this role, you will have a passion for IT and providing high-energy customer service to client personnel, all the way up to director level. You will be a dedicated and reliable IT Engineer with a minimum of 2-year professional experience in a similar role, or other outstanding personal experience.
This role will be based in the North Shields area with visits to client sites, primarily in the North East of England, but occasionally further afield. Mileage is covered at 45p per mile. During busy times and project work, extra hours may become available and you will be encouraged to be flexible regarding these hours.
What can you expect in return?
• Free gym membership
• Training / Industry recognised certifications
• Company pension scheme
• Free hot drinks
• 32 days annual leave, increasing with length of service
• A one-hour lunch break with 2 additional short breaks daily
• £1,000 bonus after first 6 months employment
Knowledge, skills and experience required
• Highly self-motivated and customer focussed, with excellent communication skills
• Strong windows desktop and server troubleshooting
• Experience with Microsoft 365 administration, primarily Exchange, SharePoint, and Teams
• Experience resolving Microsoft Office application issues
• The right mindset to understand how a whole site fits together, from internet connection to routers, switches and servers
• Advanced networking knowledge – IPv4, VLANs, NAT, Proxy etc
• VDI Experience – Microsoft RDS
• A solid understanding of PowerShell, both using cmdlets as well as basic scripting
• A full driving licence as well as your own car / van is essential for this role and you must be willing to travel, primarily in the North East
• Overall, a well rounded skillset with the desire to learn more and improve daily
What will your role as an IT Support Engineer look like?
• Troubleshooting and diagnosing technical issues both onsite and remotely
• Management of IT infrastructure, including CCTV, AV, Telephony as well as more typical hardware
• Upgrading, and repairing hardware both onsite and in our fully equipped workshop
• Installation work such as structured cabling, WiFi, CCTV and more
• Assisting other staff in project work
• Responding to support requests via telephone and email in a professional and timely manner
• Other duties as assigned by management
Due to the nature of the role a full enhanced DBS will be carried out.
IT Support / Field Engineer / Network Apprentice
IT Support Apprentice| North Shields; NE30 | 37.5 hours a week | £14,000 – £20,000 salary depending on experience
We are currently looking for an exceptional candidate for either a Level 3 IT Support Apprenticeship, or Level 4 Network Engineer Apprenticeship.
Due to the fast paced nature of our business and small team, this role is only suitable for those with a solid foundation of knowledge and a wealth of personal experience. If you think you have what it takes to stand out from the crowd, feel free to apply below.
At One IT Support we consider ourselves to be one of the friendliest, most personable technology service companies in the North East, trading since 2011 we pride ourselves on our reputation.
The IT Support Apprentice position is an exciting role within the technical support department and will involve the successful applicant splitting their time between providing onsite support a variety of clients, and providing remote support from the One IT Support office.
This will include project and installation work ranging from network installation of hardware and cabling, to access control and IP CCTV systems.
To succeed in this role, you will have a passion for IT and providing high-energy customer service to client personnel, all the way up to director level. This role will be based in-office, located in the North Shields area with visits to client sites within North Tyneside and further afield.
Should you drive your own vehicle mileage is covered at 45p per mile. During busy times and project work, extra hours may become available.
What can you expect in return?
• Free gym membership
• Training / Industry recognised certifications
• Social company events
• Free hot drinks
• 32 days annual leave, increasing with length of service
• We’re growing every year, so there’s lots of opportunities to further your career
• A one hour lunch break
Knowledge, skills and experience required
• Highly self-motivated and customer focussed, with excellent communication skills
• Basic Windows Desktop troubleshooting
• The right mindset to understand how a whole site connects together
Further knowledge, skills and experience of benefit
• Windows Server experience
• Experience with Microsoft 365 administration, primarily Exchange, SharePoint, and Teams
• Networking knowledge – Routers, Switches, NAT, etc
• A full driving license as well as your own car / van
What will your role as an IT Support Apprentice look like?
• Troubleshooting and diagnosing technical issues both onsite and remotely
• Management of IT infrastructure, including AV and telephony equipment
• Installing, upgrading, and repairing hardware both onsite and in our fully equipped workshop
• Assisting in project work
• Responding to support requests via telephone and email in a professional and timely manner
• Other duties as assigned by management
• A regular 9am – 5.30pm workday, rare occurrences being 8am – 4.30pm depending on client needs
Due to the nature of the role a full enhanced DBS will be carried out.
Register your interest
Outstanding applications are always welcome, even if a suitable role isn’t advertised. Please forward your CV using the form below. Thank you.