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IT Support Engineer

Job Description

Company Overview

One IT Support is a growing and evolving small business focusing on providing Managed Services to business clients from all sectors.

The company was founded in 2011 and has continued to grow since.

Based in North Shields, the office is situated in a friendly town centre, with easy access to major routes to Newcastle and the surrounding areas.

Job Role

As an IT Support Engineer you will join our small team and work closely with other staff.

You will be required to think on your feet to resolve client’s issues to their satisfaction, even with issues that are undocumented or you have not previously seen. Due to this a problem-solving mindset is crucial.

The vast majority of our systems, and our client’s systems are Windows and Windows Server based.

A good working knowledge of cPanel / Linux is a plus as all of our websites are hosted on a virtualised cPanel server.

The job changes from day to day. You may be required to do anything from explaining how to use Microsoft Word, to planning a project to replace a client’s server and network infrastructure.


At least 2 years experience in a similar support role, in an environment where you had to think on your feet.

At least 2 years experience working with Windows Servers: including AD User management, File Shares and Permissions

An understanding of various cornerstone technologies, such as RAID and Virtualisation – including their use cases

An understanding of network technologies, primarily IPv4 based.

A driving licence is essential for this role as you will be required to visit and work on clients sites regularly.

The flexibility to work late on short notice and occasionally work overtime / Saturdays

Good customer service skills

A genuine passion for technology


Salary is negotiable depending on experience and skill set.

For the right candidate this will could quickly rise depending on pro-activeness and increased income for the company.

Starting Salary: £19,000 to £22,000.00 /year

Covid considerations

To be able to perform this job role you must be willing and able to work from the office and visit client sites. Social distancing and other client guidelines in relation to Covid must be adhered to.

Prospective candidates will be taken through a telephone interview after successful application with a CV and Covering Letter.
The next stage of application will involve an in person interview and possibly technical assessment.

Job Type: Full-time

Salary: £19,000.00-£22,000.00 per year

Register your interest

Outstanding applications are always welcome, even if a suitable role isn’t advertised. Please forward your CV using the form below. Thank you.