The ONE IT Support Team
Dependable, approachable & knowledgeable
With over 20 years of industry experience, we’re proud to be a highly accredited, award-winning provider of IT services. Our five-star reviews and excellent feedback reflect not only our technical expertise but also our way of working – a testament to our team and their dedication.
Richard Eyles
Managing Director
Richard founded One IT Support in January 2011, building on a distinguished career in the Royal Navy and a senior management position at GE, the world’s largest and most prestigious vehicle hire company. In both roles, he excelled professionally, with responsibilities that took him across the UK and around the globe…
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Keen to start a family and put down roots in the North East, Richard decided to take on his biggest challenge yet – launching his own business. Knowing that preparation was key, he went on to gain a formal qualification: a degree in Computer Science from Northumbria University. This, combined with his practical experience and industry knowledge, provided a strong foundation for One IT Support, which quickly gained traction and secured key clients and contracts from the outset.
While Richard’s role in the business has naturally evolved, his commitment remains unwavering. He continues to share his knowledge and invest time in both his team and clients. He’s passionate about building a business with real people at its heart – one with strong values and a reputation for genuinely supporting those it serves.
When he’s not in front of a computer, Richard can usually be found outdoors. He’s a nature enthusiast and enjoys fishing, hiking, walking, kayaking, paddleboarding and mountain biking. His energy and outlook are a constant source of inspiration to the whole team – get out there and do it! We’re excited to see what his next adventure will be.
Piers Davies-Smith
Technical Director
Piers joined the business in 2013, whilst still in his final year of university at Northumbria, studying Computer Network Technology. After completing his placement as an intern at The Centre For Life, Piers stayed on in this role beyond his placement and was made interim IT Manager. He was involved in the selection of a lasting replacement for the centre…
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Piers’ ambition started at a young age when at only 16, he became a pseudo-director of a cybercafe, where his role involved providing MSP type services including IT support and networking installations. Upon joining One IT Support his knowledge and expertise enabled the company develop its business support services.
Piers is passionate about learning how things work and is a regular volunteer at PC Gaming events. When he gets the chance, Piers likes to trade computers for performance cars, taking part in track days and road trips all over the country. He is also an avid supporter of the British Hen Welfare Trust and is very passionate about his pet chickens!
Mandy Eyles
HR / H&S Manager
Specialising in human resources and health and safety, Mandy joined the expanding One IT team in 2019 after a 2 decade long career in the NHS…
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Trained as a Biomedical Scientist, her corporate experience and analytical mind were perfect for her to put new HR systems in place for the thriving business and use her people skills to develop the team.
A busy Mum outside of work, Mandy continues to remain a member of the Institute of Biomedical Scientists. In her free time Mandy likes reading, dog walking and baking.
Matt Haycock
Business Development & Digital Design
Matt drives One IT’s growth through strategic marketing, client engagement, and digital development…
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He leads all aspects of marketing and business development – crafting campaigns, building client relationships, and identifying new opportunities.
As our Digital Design Lead, he ensures client websites are on-brand, targeted, and ultimately designed to build business online – delivering the best return on investment.
Outside of work, Matt is passionate about sustainability and the outdoors. In fact, he can often be found climbing, mountain biking, or kayaking – we’re pretty sure he’s even had a go at skydiving!
Billy Parker
Technical Services Manager
Billy is One IT’s Technical Services Manager, leading our support operations, overseeing project delivery, and ensuring seamless client relationships…
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After initially contributing to the company for five years and being mentored by our Technical Director, he rejoined the team in 2025. Billy brings a wealth of experience and a deep understanding of One IT’s values and clients. Outside of work, he is a drum and bass enthusiast with a passion for live music, often attending concerts and discovering new artists.
Jack Gibbon
Support Team Leader
Jack joined the team in 2022 as a Junior Systems Engineer, bringing with him a wealth of customer service experience…
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After a number of promotions, Jack is now our Support Team Leader, supporting the team in delivering world-class support to our clients. He thrives on the variety that every day brings and enjoys the challenge of keeping everything running smoothly.
Jack is one of a twin, but in no way identical; they are complete opposites. As well as gaming and watching films in his spare time, you’ll often find him experimenting with Japanese and Mexican cuisine in the kitchen.
Richard Hall
Field Engineer
Richard joined One IT in 2021 from Currys, where he was a specialist engineer working both in the field, and in the largest repair centre in Europe…
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Working in the field and on the customer services helpline, Richard’s favourite task is setting up the cabling in an empty shell ready for VoIP and Wi-Fi services.
Richard also mentors the junior field engineers, and his love of IT means he often takes his work home with him, keeping up to date with the latest technology in his spare time.
In a former life, he was a pyrotechnics engineer setting the Queen Elizabeth II launch fireworks display at Leith Docks in Edinburgh.
Brandon Craigs
Systems Engineer
Brandon joined One IT Support as a Systems Engineer in 2025, having previously been mentored by Billy, our Technical Services Manager.
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Day to day, Brandon focuses on resolving escalated issues and supporting the wider team by mentoring junior staff — all while staying fuelled by plenty of Red Bull!
Outside of work, Brandon is a car enthusiast and can often be found browsing AutoTrader in search of his next automotive adventure. He also enjoys spending time with his cat, Smudge.
Jonny Muse
Support Engineer
Jonny joined the team in 2025 as a Junior IT Support Engineer, bringing with him a solid foundation in cybersecurity after recently completing his degree at Newcastle University.
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During his studies, he particularly enjoyed modules in systems and network security, further developing an interest in protecting digital infrastructure. He is now preparing to expand his knowledge further with a Master’s in Embedded Systems and the Internet of Things.
Jonny thrives on the fast-paced nature of IT support and enjoys tackling a wide range of hardware and software challenges, helping clients keep their systems running smoothly and securely.
Outside of work, Jonny is a keen runner and football fan, and he also enjoys fell walking on weekends. He’s currently training for the Great North Run this September, where he’ll be raising money for charity – combining his passion for fitness with a cause close to his heart.
Drew Lilley
Junior Systems Engineer
Drew joined One IT Support as a Junior Systems Engineer, where he continues to build his technical knowledge and expand his skill set across a wide range of IT systems.
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He graduated from Northumbria University with a degree in Computer Science and previously worked for another Managed Service Provider following a successful career change from being a chef. Drew brings a strong work ethic, adaptability, and a keen interest in developing his career within the IT industry.
Outside of work, Drew can usually be found tinkering with his beloved VW Lupo.
Matt Turner
Junior Support Engineer
As a Junior Technician at One IT Support, Matt provides the first point of contact for clients, helping to resolve issues quickly and efficiently.
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Whether it’s over the phone, via email, connecting remotely or setting up new devices, he ensures every customer receives reliable, friendly support.
He particularly enjoys developing his IT skills and expanding his technical knowledge, allowing him to offer a broader range of solutions to clients. A strong understanding of PC and laptop setups makes him a valuable part of the support team.
Before joining One IT, he gained experience in the Managed Service Provider field, working with small to medium-sized business clients – experience that laid the groundwork for his continued growth in IT support.
Outside of work, he enjoys playing fantasy MMOs, which stands for Massively Multiplayer Online Games, and spending time upgrading and customising his own PC – there’s always something new to add or tweak!
