One IT Support Company Newcastle
Here at One IT Support we consider ourselves to be one of the friendliest, most personable technology service companies in the North East. Founded in February 2011 by Managing Director Richard Eyles, the business has grown exponentially. In December 2013 Piers Davies-Smith joined the team as an engineer and by mid 2014 was promoted to Lead Engineer. In mid 2015 Piers was appointed Technical Director of the company and his passion for technology drives the company forwards to this day.
Our clients enjoy lightning fast response times and a professional response in all cases. Raise a service request with a simple phone call, via email, or on our on-line helpdesk.
With our wide variety of clients – ranging from 2 users to 50 users across multiple sites spread around the country – we have experience with almost any companies systems and, if you have something out of the ordinary, our competent engineers are quick to learn. Unlike many IT service providers, we are happy to work with your preferred third parties as if we were your internal IT. Use a proprietary lettings software? Not a problem. Have your own support for your ERP? We are happy to speak to them on your behalf.
We intend to become an integral part of your team, assisting any of your staff with problems in any technical aspect. We often go well beyond the terms of our contract to ensure our clients enjoy the best service possible.
Due to our small size but large technical skill, you and your staff will get to know our engineers and work with us on a regular basis. You will speak to the same person in most cases about your issues, speeding up resolution times and generally providing you and your staff an overall more friendly service. We strive not to be a faceless corporation. That’s the One IT Guarantee!
Are you nervous at the prospect of entrusting your IT support to a small local company? Wondering how we can compete with the likes of the giant companies in the area? A large number of our clients were previously with the giants in the area, but felt that after an initial on-boarding process, the support they received way very impersonal and that they did not seem to matter. Most importantly, the service was too slow for their business needs when it really mattered. If you would like more reassurance we can put you in touch with many of our existing clients, several previously in exactly your position. To this date we have never lost a Support Contract client.
If you would like to know more about how we do things differently, why not give us a call and arrange a meeting to discuss your needs.